Typical hotel receptionist resume examples highlight problemsolving abilities, good verbal. Complete hotel receptionist job description clearly details the duties and responsibilities of a hotel receptionist. All documents are provided in pdf format but we are happy to email you a word version. A receptionists major duty is to receive and entertain visitors. Depending on the nature of the organization, receptionist job description varies. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. On a daily basis, receptionists greet clients or customers in person and on the phone. This is a receptionist job description sample template that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Youd explain about the hotels facilities and services like where breakfast is served or when the gym is open.
This receptionist job description template can be customized for medical, hotel, or another front desk job. Receptionist job description example job description and. Prepares a summary of cash, check, and credit card activities, reflecting the hotels financial performance for the day. The receptionist, reporting to the vice president of human resources, will be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and providing additional clerical support.
Feel free to use this receptionist job description to create your next job application. You can get into some hospitality national certificate or national qualification courses scqf 26 with between two and four national 45 qualifications scqf level 45. The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below. This hotel receptionist job description provides all the information you need to gain an indepth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Some of the most common duties of the receptionist include the following. Every office that presents itself to the public in any way requires a face to meet the public. Unless you value relationships, you may not work best as a receptionist in a medical environment. Receptionist job description duties, responsibilities. Receptionist job description job description examples. They must be able to multitask and remain calm under pressure. Requires a high school diploma or its equivalent with 02 years of experience in the field or in a related area. Alternatively, they receive clients through phone calls and attend to them appropriately. Possesses and exhibits the drive to provide exceptional service.
Requirements knowledge, skills, and abilities for the hotel receptionist position. Free hotel receptionist job description sample template. Position description and essential functions receptionist. Learn about job duties, key skills, average wages and job outlook to find out if this is the career for you. Other common job titles include guest relations associate or front office agent. Attract the attention of a human resources manager with this hotel receptionist cv template that shows off all of the hospitality skills of a potential employee. This can involve taking messages or directing calls to appropriate personnel, and even directly answering general questions from clients, customers, and others. For instance, receptionists in hospitals and doctors offices may gather patients personal information and direct patients to the waiting room, while the. For all you hotel receptionists, here are the most commonly used expressions youll need to communicate with your international guests. A receptionist refers to an employee who takes an office or administrative support position.
This pivotal job function requires a range of skills to successfully perform all the activities associated with a receptionist position. Hotel front desk agent job description squarespace. Aids in the planning and implementation of company events. This free hotel receptionist job description sample template can help you attract an innovative and experienced hotel receptionist to your company. Hotel receptionist training is very important because it is the receptionist who first faces the customer or client. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel.
The receptionist must be able to prioritize work assignments and be involved in. According to the united states department of labor, the number of receptionist. Also check our job interview tips and be prepared to answer some of the though questions, before you are called. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. Receptionists have a variety of clerical duties in addition to running errands and supporting those working in other positions throughout the company. Front desk night auditor night cashier job description. Find out the core skills needed to work at a hotel. Schools offering administrative assistant degrees can also be found in these popular choices. Hotel receptionist resume sample objectives, skills. Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties.
To assist in keeping the hotel reception area clean and tidy at all times. Front desk early shift check list for receptionists. Make sure to add salary, requirements, benefits, perks, and steps to apply for the specific role at your company. Most hotels features housekeeping information within the software that is used to assign rooms, distinguish between clean and dirty rooms, and indicate outoforder rooms. Hotel front desk agent job description template workable. The main duties and tasks that are mentioned on the hotel receptionist resume include managing reservations and checking out guest process, confirming reservations and explaining hotel amenities and services to customers, arranging and sending luggage to guests room, handling complaints. Has knowledge of commonlyused concepts, practices and procedures within a particular field. The receptionist s ability to create a good first impression is an important component of the businesss overall success.
Use this professional created receptionist job description example to gain some inspiration on how to best craft your job description. Almost every office needs a capable receptionist to handle the outwardfacing aspects of its operation. Job description receptionist receptionist job description. Operate computer programs and multiline phone systems. This free receptionist job description sample template can help you attract an innovative and experienced receptionist to your company. The receptionist must be able to prioritize work assignments and be involved in a variety of tasks while interacting with many people. Hotel receptionists greet incoming guests and welcome them to the hotel. Welcomes patients and visitors to the medical office by greeting patient and visitors in person and on the. Experience as a receptionist can kick start a career in a variety of roles. A receptionist serves as the face of a business and does a lot of behindthescenes work as well. Receptionist job description sample monster hiring. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, and more.
Hotel receptionist job description sample job description. The title receptionist is a person who is employed by a company to receive or greet any patients, guests, customers, clients and visitors etc. Receptionist office administrator job description location. Receptionist job description and duties robert half. Receptionist job description career advice irishjobs. Hotel receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks.
The medical receptionist should understand hisher own limitations, seeking advice and assistance when necessary. Most hotels features housekeeping information within the software that is used to assign rooms, distinguish between clean and dirty rooms, and indicate out of order rooms. Job description hotel receptionistfront of house general. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at. Hotel receptionist resume sample objectives, skills, duties.
Hotel receptionist job description sample template this free hotel receptionist job description sample template can help you attract an innovative and experienced hotel receptionist to your company. While performing the duties of this job, the employee is regularly required to sit. Although excellent communication over the phone and by email are important to the reception staff, it is the. Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Front desk early shift check list for receptionists user. Then, go and find more ideas for crafting your description by browsing monsters. Receptionist job description sample this receptionist job description sample can assist you in creating a job application that will attract candidates who are qualified for your front desk job. At least 23 years experience as a corporate receptionist in a clerical or administrative role required. Receptionist duties and responsibilities of the job. Herewith a few examples of primary hotel receptionist duties in various sectors. Prepares a summary of cash, check, and credit card activities, reflecting the hotel s financial performance for the day.
Hotel receptionists use proprietary computer software to perform many of their duties. Feel free to revise this description to meet your specific duties and requirements. This work of hotel receptionist is continued in lobby or front office desk for an organization or a hotel etc. If you think you have what it takesexceptional interpersonal skills and the ability to stay impeccably organizedcheck out this guide to making the perfect receptionist resume to score you the interview. A receptionist has many duties and responsibilities that are a part of hisher job description.
They confirm reservations, explain hotel amenities, give directions to rooms, and produce. In this article well show you a good hotel receptionist resume example and inspire you with some ideas on what you can write in the objective, skills, duties and responsibilities sections. Receptionist duties have expanded to include a number of other functions as companies consolidate work tasks and responsibilities to create more efficient staffing practices. We encourage you to make changes so it suits your specific property much better. Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist. To administer all routes of reservations to ensure that room bookings are made and recorded accurately. This receptionist job description template is optimized for posting to online job boards or careers pages. Welcoming guests to the hotel in a polite, friendly and helpful manner. Make sure to add requirements, benefits, and perks specific to the role and your company. Duties of receptionist working time employment free. This check list is only a guidance of what tasks are done by receptionists in bigger hotel chains. Receptionists must be organized and detailedoriented. A receptionist is an important part of any business or company.
Although receptionist duties can vary somewhat by employer and industry, there are common skills and qualities of a receptionist that are necessary for any job. As a hotel receptionist, your job isnt only to greet guests but also to make them feel welcome. Duties include screening and answering phone calls, arranging meetings, distributing mail and handling internal inquiries. Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. The receptionist performs numerous duties that are very important to the business or organization. You can do a college course like a level 2 certificate or level 3 diploma in hospitality. Hotel receptionist cv template, greeting guests, personal skills, customer service. As the front of house and often first point of contact for external visitors, a receptionist job. General office duties to include answering phones, filing, faxing, and copying. Visit payscale to research hotel receptionist hourly pay by city, experience, skill, employer and more. Often an entry level position, hotel receptionists report to the front office or hotel manager. It is the receptionist whom clients will approach in the first place, regarding any information about the hotel. However, if you believe you have what the healthcare communities require, you can write a resume and use it for job seeking.
We make the hiring process one step easier by giving you a template to simply post to our site. Rely on instructions and preestablished guidelines to perform the functions of the job. Receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. Pdf duties and responsibilitie of hotel staff vivek surya. If observed closely, a hotel receptionist acts as the representative of the hotel. A receptionist also maintains security by logging all visitors and possibly issuing visitor passes, plus provide support to the hr team as required. Preference to experience within the service industry.
The purpose of this role is to maintain the multicompany switchboard, greet various parties as they enter the office. Also in charge of maintaining a pleasant and welcoming, but efficient and professional reception area. Complete basic cashier and bookkeeping responsibilities. The main purposes of the hotel reception areas staff are to respond courteously to guests requests, play a part in the general running of the reception desk and. Specific duties may include, but are not limited to the following. Some employers may require national 45 qualifications scqf level 45 and highers scqf level 6. An employer would expect to see specific foundational duties and skillsets within a hotel receptionist resume. This includes checking guests in and out with minimal effort and speediness. The hotel receptionist is the first point of contact between the organization and the guest. You are the face of the hotel so having a friendly and courteous manner is vital.
Hotel receptionist job description template free ziprecruiter. Receptionist june 2010 present responsible for meeting and greeting visitors and providing them with a fist class customer service. Though certain tasks vary depending on the sector of employment, the rest are more or less the same. The points listed below, will give you a clear idea about this career. The hotel receptionist job is often referred to as a front desk agent. Receptionists assume the responsibility of receiving visitors to an organization in person.
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